Terms & Conditions
The Contract for a short-term holiday rental will be between the Owners of Dalriada Properties Ltd (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the address you provided in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed and the deposit has been paid.
Bookings are confirmed on receipt of the booking form and payment of a deposit of 25% of the holiday cost. The balance is required to be paid, 42 days prior to the holiday start date. For multiple lodge bookings (4 or more), the balance is required to be paid 90 days prior to the holiday start date. We reserve the right to cancel a booking where payment has not been received 42 days (90 days for 4 lodges or more) before the commencement date, in which case the deposit is forfeit. If the booking is made within 42 days (90 days for 4 or more lodges) of the arrival date then payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel.
REFUNDABLE SECURITY DEPOSIT
On arrival, a security deposit of £275 is required against your credit/debit card to cover costs such as damages, losses or excessive final cleaning if this is required. It should be noted that your card will only be debited with actual costs incurred up to a maximum of the pre-authorisation amount and you will be emailed with an itemised list of any charges made. Any costs incurred over and above the pre-authorised deposit will be advised and must be settled immediately.
Cancellations should be notified to us by email. If we are able to re-let your dates we will refund you the final letting price (which may be less than you paid) less the deposit paid and an administration fee of £50.00. If we are unable to re-let then the Responsible Person is liable for the full rental cost and there will be no refund under any circumstances.
No refunds will be given on vouchers bought through third party sites.
Cancellation insurance is not compulsory but we strongly recommend such insurance to protect you against any cancellation costs.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early and after your arrival for the above reasons you will be refunded with part of your payment based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
As far as the law allows, we, our employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy of our lodges.
You agree to indemnify us against loss, damage or injury sustained to the property, the site or any persons as a result of any breach of these conditions or arising from the actions of you or any member of your party.
RIGHT OF ENTRY
We shall be allowed right of entry to the property at reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.
ACCURACY OF DETAILS
The website and other marketing materials are as accurate as possible but cannot be warranted, nor do their descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
You may access the property from 3:00pm on the day of arrival (earlier arrivals may be possible by prior arrangement). Please note that departure is by 10:00am on your final day. We need this time to ensure that the lodge is ready for arrival after the previous guests. On departure, you are requested to leave the accommodation in a clean and tidy condition e.g. placing rubbish in bins and emptying the dishwasher. We reserve the right to make a reasonable charge for additional cleaning if the accommodation is not left in a satisfactory condition.
The property is let for the purposes of a short term, self-catering holiday. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person and/or their guests to leave the site. In these circumstances no payment will be refunded.
NUMBER OF PERSONS USING THE PROPERTY
The maximum number of occupants stated on the booking form should not be exceeded, unless by prior arrangement with the Owners, in which case there may be an additional charge at the Owner’s discretion. We reserve the right to terminate the contract without refund if this condition is not observed.
CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You undertake to leave the property secure if left unoccupied during the period of let. You must not use the property for any dangerous, offensive, illegal, noisy, immoral activities or engage in any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Only one car is permitted to park in the allocated bay next to your lodge. Parking for additional vehicles is available on site if required. Your (and any members of your party) personal belongings and vehicles are left at the property entirely at your own risk. We accept no liability to you or any member of your party for loss or damage to your personal property.
DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the occasional glass or plate). If you lose a key we will replace it upon you paying for replacement/cutting of a new one.
Internet access is provided for guests’ use. You agree to reasonable and lawful usage of this service.
Well behaved pets are welcome in the lodges at a cost of £15 per pet per night, maximum 2 pets per booking. Pets must be kept under control at all times and must not be left alone in the lodges at any time. Any damage or additional cleaning required inside and outside the property is payable by the Responsible Person. No pets are allowed in bedrooms or on furniture.
The agreed tee time will be booked by us on the guests behalf at Stonehaven Golf Club. A voucher will be provided at check in for the guests to redeem at the golf club. The voucher is not redeemable for cash or alternative offers. This offer is subject to Stonehaven Golf Club’s terms and conditions and we will accept no liability for course closure or anything outwith our control.
Smoking (including the use of e-cigarettes) is not permitted inside the lodges at any time. Smoking is permitted on the outside decking area but we ask that you use the ashtrays provided.
In the event that there is evidence of smoking inside the lodges, then a deep cleaning charge will be levied.
In the event that a guest develops COVID symptoms whilst staying with us, they should immediately book a test through NHS Inform or, if they can’t get online, by phoning 0800 028 2816.
In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 10 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days.
If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.
In the event that this is not possible, they should discuss this with the NHS Test and Protect team. The guest may be signposted to the National Assistance Helpline on 0800 111 4000 if they need help to isolate and cannot arrange it themselves or through friends and family.
In some circumstances further discussion may be required with the local Health Protection Team and local authority to ensure that the person has suitable accommodation to isolate safely and effectively.
After the required period of self-isolation, guests and anyone else in their party who has been affected can then return to their main place of residence.
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.
We will endeavour to provide any additional items or services such as cots and highchairs but there may be a small charge for some items. See our website for further details and contact us if you require something not listed.
Registration Number: SC520363
Registered address: 47 Broomfield Road, Portlethen, Aberdeen, AB12 4SU