These Terms & Conditions form the contract between Dalriada Properties Ltd (“we”, “us”, “our”) and the person making the booking (“you”, “the guest”). By placing a booking, you agree to these terms.

1. Booking & Payment

1.1 Booking confirmation

A booking is confirmed once we issue written confirmation and receive the required deposit.

1.2 Deposit

A 20% deposit is required at the time of booking.

1.3 Balance payment

The remaining balance is due:

• 42 days before arrival for standard bookings

• 90 days before arrival for bookings of 4 or more lodges

If payment is not received by the due date, we may cancel the booking.

1.4 Security deposit

A refundable security deposit may be required. Deductions may be made for damage, excessive cleaning, smoking, unauthorised pets, or breach of these terms.

2. Cancellation by the Guest

2.1 General cancellation terms

If you cancel your booking, you remain liable for the full rental cost unless we are able to re‑let the dates. We will always make reasonable efforts to re‑let.

2.2 If we re‑let

If we successfully re‑let the dates, we will refund the amount achieved minus:

• Your original deposit

• A £50 administration fee

2.3 Early departure

No refunds are given for early departure.

3. Cancellation by Dalriada

We may cancel your booking if:

• The property becomes unavailable due to circumstances beyond our control

• You breach these Terms & Conditions

• Safety, licensing or operational issues prevent us from hosting your stay

In such cases, we will offer:

• A full refund, or

• Alternative dates (if available)

Our liability is limited to the amount paid.

4. Arrival & Departure

• Check‑in: 3pm

• Check‑out: 10am

Late check‑out is subject to availability and may incur a fee.

5. Use of the Property

5.1 Number of guests

Only the number of guests stated on the booking may stay. No parties, events or gatherings are permitted without written permission.

5.2 Behaviour

Guests must behave respectfully and avoid causing nuisance to neighbours or other guests.

5.3 Quiet hours

Quiet hours are 10pm–8am. Failure to comply may result in termination of the stay without refund.

5.4 Right of entry

We may enter the property for essential maintenance, safety checks or emergencies.

6. Pets

• Only designated pet‑friendly lodges accept dogs.

• Pets must not be left unattended.

• Damage or excessive cleaning will be charged.

• Pet‑free lodges must remain strictly pet‑free for allergy reasons.

7. Smoking, Vaping & Fire Safety

• Smoking and vaping are strictly prohibited inside the lodges.

• E‑bikes and e‑scooters must not be charged indoors due to fire risk.

• Candles and open flames are not permitted.

A £250 charge applies for breach of this policy.

8. EV Charging

• Only the designated EV chargers may be used.

• Charging from domestic sockets, extension leads or adapters is strictly prohibited.

• Guests are responsible for safe use of the charging equipment.

We accept no liability for damage caused by improper charging.

9. Accessibility & Suitability

Guests are responsible for informing us of any accessibility requirements before booking so we can advise whether the accommodation is suitable.

10. Damage, Loss & Cleanliness

You must leave the lodge in a reasonable condition. Charges may apply for:

• Damage to property or contents

• Excessive cleaning

• Lost keys

• Misuse of facilities

11. Lost Property

Lost property will be held for 14 days and can be returned at cost.

12. Website Accuracy

We make every effort to ensure the accuracy of our website and marketing materials. If any essential feature of your booking changes, we will notify you as soon as possible.

13. Travel, Weather & External Disruption

We cannot accept liability for:

• Travel disruption

• Road closures

• Adverse weather

• Failure to reach the property

Travel insurance is strongly recommended.

14. Liability

We do not exclude liability for death or personal injury caused by our negligence. Otherwise, our liability is limited to the amount paid for the booking.

We are not responsible for:

• Loss or damage to personal belongings

• Injuries resulting from misuse of facilities

• Third‑party failures (utilities, broadband, etc.)

15. Complaints

Please report any issues during your stay so we can resolve them promptly. Complaints raised after departure may be harder to investigate.

16. Data Protection

We process personal data in line with our Privacy Notice, available on our website. We do not sell customer data.

17. Governing Law

These Terms & Conditions are governed by the laws of Scotland. Any disputes shall be subject to the jurisdiction of the Scottish courts.

Registration Number: SC520363
Registered address: 47 Broomfield Road, Portlethen, Aberdeen, AB12 4SU